Find Solutions to Your Health and Wellness Queries in Our FAQs

General

Do you provide gift certificates?

Yes, we do. We can either provide a physical certificate or have one emailed to you or the gift recipient. Please contact us if you want to organise a gift certificate; we will get it sorted out promptly.
What payment types do you accept?

We accept HICAPS claims through our onsite claiming terminal and credit card and cash payments.
Are you a preferred provider?

No, we're not. You will still have the same total amount of claimable benefit on your private health; however, it just means that each session will get a lower rebate from your private health fund. The positive is, though, that your cover will last you longer!
How much is my private health coverage?

This is different for everyone, depending on their private health coverage policy. We advise contacting your private healthcare provider and quoting the treatment codes to see how much your individual policy will cover.

The codes are:

Physiotherapy Initial Consult: T500
Physiotherapy Follow-Up Consult: T505
Physiotherapy Extended Consult: T506

Remedial Massage/Myotherapy Initial Consult: T105
Remedial Massage/Myotherapy Follow-Up Consult: T205

Exercise physiology initial consult: 102
Exercise physiology follow-up consult (standard): 202
Exercise physiology follow-up consult (extended): 202
Do you offer a discount for concession card holders?

Yes, we offer a 5% discount for clients who hold government-issued health care and concession cards. Present the card at your first appointment, and we'll record the relevant details.

Physio

What should I wear to my appointment?

Comfortable, loose-fitting clothing is best. You may asked to remove or adjust some clothing to expose the area being treated; however, your privacy and dignity will always be respected. Please let your treating therapist know if you do not want to remove clothing or feel uncomfortable doing so.
Do I need a doctor's referral to see a physio?

In most cases, no. If you privately pay for your own treatments, you do not need a referral to commence treatment.

However, if you are claiming through a third party for your treatment costs, such as Medicare, WorkCover, Veteran's Affairs or Third Party Insurance, you will need a doctor's referral to commence treatment with us.
Do you accept NDIS clients?

We accept NDIS clients on self-managed plans.
How many physiotherapy sessions will I need?

This varies significantly from person to person, depending on the nature and severity of your problem. Your physiotherapist will devise a treatment plan tailored specifically for you to give you the best possible outcome. They'll advise you on how many sessions they think you'll need. Depending on how well you respond, this could change as your treatment progresses.
Do you accept EPC plans?

Yes, however, we charge a gap as the Medicare rebate is insufficient for us to cover our running costs. Medicare will cover approximately $56, and the client will then pay the gap.
Do you accept DVA/RTWSA/CTP Claims?

Yes, we do. Please bring all your paperwork, including your doctor's referral, claim documents and case manager contact details. We can then claim your treatment costs directly from the insurer.
What is the difference between exercise physiology and physiotherapy?

Exercise physiologists and physiotherapists are health professionals who share a common goal: improving their patient's health and well-being. Physiotherapists are experts in diagnosing, treating, and preventing physical injuries and disorders. On the other hand, exercise physiologists specialise in exercise and fitness. Simply put, an exercise physiologist will assess and manage your condition using exercise, whereas a physio can assess, provide a diagnosis and provide treatment using various hands-on skills, education and exercise.

Those who may benefit more from seeing physio may be those who:

- Have a new injury that requires a diagnosis
- Have an acute injury or have undergone orthopaedic surgery
- Require hands-on treatment such as soft tissue release, mobilisation or dry needling

Those who may benefit more from seeing an exercise physiologist include people:

- Recovering from an injury and wanting to get back into exercising
- Suffering from a chronic condition such as diabetes, asthma, heart disease or osteoarthritis.
- Have goals around weight management
- Would like to increase general strength and fitness
- Want to enhance sports performance

If you are unsure who may be best for you to see, please contact our friendly staff to discuss your specific needs.

Massage and Myotherapy

What should I wear to my appointment?

Comfortable, loose-fitting clothing is best. You may asked to remove or adjust some clothing to expose the area being treated; however, your privacy and dignity will always be respected. Please let your treating therapist know if you do not want to remove clothing or feel uncomfortable doing so.
Do you accept private health claims?

Yes, as long as you have cover for remedial massage on your private health policy, you can claim your massage and myotherapy treatments.

Recovery Room

What should I wear to my appointment?

If using the sauna, you will want to be wearing minimal clothing. Most people find wearing bathers, shorts, and crop tops most comfortable.
Can I use the sauna before or after a treatment?

Yes, of course. Many people find this to be very beneficial to their treatment. If you would like to use the sauna before or after your treatment, just let us know when you book, and we will make sure the times match up for you.
How should I set up the sauna?

We ask that you use a towel to sit on and another to wipe down sweat.
How often is the sauna cleaned?

We wipe down the sauna between every booking with hot, soapy water and perform a deep clean daily to keep the sauna clean and hygienic for people to use.