Cancellation Policy

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments.

We understand that life can be unpredictable, and sometimes you may need to cancel or reschedule your appointment. To ensure we can continue providing the best care for all our clients, we have the following cancellation policy in place:

For standard appointment types, we respectfully request at least 24 hours notice if you need to cancel your appointment.

For extended appointments, we kindly ask for a minimum of 48 hours’ notice for any changes, cancellations, or reschedules, as these appointments are more difficult to fill at short notice.

Our Policy:

Standard appointment types:

• Any cancellation or reschedule made less than 8 hours before your appointment will result in a $50 cancellation fee.
• If less than 2 hours' notice is given or the appointment is not attended without notice, the full appointment fee will be charged.

Extended appointment types (60 min physio, EP, myo, 90 + 120 min massage)

48-Hour Notice:
We kindly ask for a minimum of 48 hours’ notice for any changes, cancellations, or reschedules for extended appointments.

$50 Deposit:

• A $50 deposit is required to confirm 90 & 120 minute bookings (this can be charged through our online booking system or over the phone).
• This deposit will be forfeited if the appointment is not attended or if insufficient notice is given for a cancellation or reschedule.

Last-Minute Cancellations:
Unfortunately, filling extended appointment slots with minimal notice can be challenging. This policy ensures our practitioners’ time is respected and that we can continue to provide care to our clients effectively.

Exceptions:
Extenuating circumstances will be considered on a case-by-case basis at the discretion of the clinic.

A Note from Us

We would always prefer to see you for your appointment and keep your treatment plan on track. Charging cancellation fees is something we aim to avoid whenever possible. However, as a small business, we must ensure our team is fairly compensated and operational costs are covered. For this reason, this policy will be strictly enforced.

Thank you for your understanding and continued support! If you have any questions, please don’t hesitate to reach out.

*Please do not rely on reminders - they are a complimentary service only and are not failproof. You are responsible for remembering your appointment.